Products & Shopping

1. What types of lighting does 𝙇𝙠𝙚𝘽𝙧𝙞𝙯𝙤™ offer?

Our products are organized into three collections: Bedroom Ceiling Lights, Dining Room Lighting, and Decorative Wall Sconces. These include flush mounts, semi-flush mounts, pendants, ceiling fans with lights, and wall sconces.

Styles range from Bauhaus-inspired geometry and French vintage details to Scandinavian simplicity and playful Memphis-inspired colors, giving you options to complement your room layout and furniture.

2. How can I tell whether a fixture will suit my room?

Start by checking the installation location, ceiling height, furniture dimensions, and existing electrical setup. Then review the fixture dimensions and installation requirements listed on the product page.

Lifestyle images provide styling inspiration, but they should not be used to determine actual dimensions, lighting coverage, or installation compatibility. If essential information is missing, please contact us before purchasing.

3. Are light bulbs included with every fixture?

Light source configurations vary by product. Whether bulbs are included, whether the fixture uses an integrated light source, and any replacement requirements will be specified on the individual product page.

An image showing an illuminated fixture does not necessarily mean bulbs are included.

4. Do the fixtures support dimming, color temperature adjustment, or remote control?

These features vary by product and model. Only features explicitly listed on the product page are included with that item.

If you plan to use a fixture with an existing wall dimmer, smart switch, or another control device, please confirm compatibility before purchasing.

5. Can I use the fixture in my country or region?

Before purchasing, check the product’s listed voltage, frequency, light source connection or bulb base, and wiring requirements. Confirm that these match your local electrical supply and installation requirements.

Fixtures with similar appearances may have different electrical configurations. If the product page does not provide enough information, please contact customer support before ordering.

6. Do terms such as “walnut-tone” or “shell-inspired” describe the actual material?

Color, design inspiration, and material are separate details.

For example, “walnut-tone” describes an appearance and does not necessarily mean solid wood. “Shell-inspired” describes a texture or design influence and does not necessarily mean natural shell. Please refer to the materials explicitly listed on the product page.

7. Will the actual color and lighting effect look exactly like the images?

Screen settings, photography conditions, wall colors, and the light source used can affect how colors and illumination appear in images.

Please consider both the written description and product images when making your choice. If you have specific color or lighting preferences, contact us before purchasing. If the item you receive differs materially from its description, please contact customer support so we can review the issue.

Installation & Care

8. Can I install the fixture myself?

Installation requirements vary by product. Fixtures requiring fixed wiring, ceiling mounting, wall mounting, or ceiling fan installation should be installed according to the product instructions by an appropriately qualified professional.

The installation location’s structure, load-bearing capacity, and electrical conditions must also be assessed. Please do not assume a fixture will fit an existing location based solely on lifestyle images.

9. Can the fixtures be used in bathrooms, outdoors, or other damp locations?

Use a fixture in these environments only when the product is explicitly identified as suitable for that location.

Collection names such as bedroom lighting, dining room lighting, or wall sconces do not indicate suitability for damp or outdoor conditions. If suitability is not clearly stated, please contact us before purchasing.

10. How should I clean and maintain my fixture?

Follow the care instructions provided for the specific product. Disconnect the power and allow the fixture to cool completely before cleaning.

Different surfaces and materials may require different cleaning methods. Do not use abrasive tools or corrosive cleaners without confirming their suitability, and do not rinse electrical components directly with water.

Orders & Shipping

11. Where can I find processing times, delivery estimates, and shipping costs?

Before ordering, review our Shipping Policy for order processing times, estimated transit times, shipping origins, and delivery coverage. Check the applicable shipping charges at checkout.

Order processing and transit are separate stages. An estimated transit time should not be interpreted as the total time from payment to delivery.

12. How can I track my order, and what should I do if there is a delivery issue?

Once your order ships, we will email you the tracking information. Please check the email address provided at checkout.

If tracking has not updated for an extended period, your package appears to be lost, or tracking shows delivery but you have not received it, please provide your order number, tracking number, and relevant details. Our support team will help investigate. A “Delivered” tracking status alone will not automatically result in your claim being rejected.

13. Can I change my shipping address or cancel an order after placing it?

Please contact customer support as soon as possible with your order number and the changes you would like to request.

Whether a change is possible depends on the order’s current processing status and the applicable cancellation rules. A change or cancellation is not complete until our support team confirms it.

Product Issues, Returns & Refunds

14. What should I do if my fixture arrives damaged, is incorrect, or has missing parts?

Please retain the product, accessories, and packaging. Send us your order number, a description of the issue, and photos or videos that clearly show the problem.

For items that arrive damaged, defective, incorrect, or materially different from their description, we will review the issue and provide an appropriate solution, such as sending missing parts, arranging a replacement, issuing a refund, or organizing a return. You will not be required to cover additional resolution costs arising from an error for which we are responsible.

If you suspect an electrical fault, stop using the fixture. Do not power it on solely to record a video or attempt to disassemble it yourself.

15. How do I request a return, and where should I send the item?

First, review our Return & Refund Policy for the applicable return window, eligibility requirements, and cost arrangements. Then contact customer support to submit your request.

Confirm the return address and instructions before shipping anything back. The business address displayed on our website is not necessarily a return address. Please do not send returns there without confirmation.

16. Where will my refund be sent, and when will I receive it?

Approved refunds will be issued to the original payment method. The time we need to process a refund is separate from the time your bank or payment provider needs to post it to your account.

Please refer to our Return & Refund Policy for processing timeframes. If you have not received your refund after the stated processing period, reply to your existing support email thread so our team can follow up.

For other questions, please visit our Contact Us page for contact details and customer service hours.