Brand & Business Information

Trade Name: 𝙇𝙠𝙚𝘽𝙧𝙞𝙯𝙤™
Website: lkebrizo.com
Legal Company Name: Guangzhou Huaipei Trading Co., Ltd.
Owner: Yang Mei
Business Address: Room 201, No. 18 Shadong 7th Lane, Tianhe District, Guangzhou
Customer Support Email: service@lkebrizo.com
Phone Number: +86 157 9492 9883
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Business Operator: 𝙇𝙠𝙚𝘽𝙧𝙞𝙯𝙤™ is owned and operated by Guangzhou Huaipei Trading Co., Ltd., which manages lkebrizo.com and its customer service.

Clear Communication, from Choosing a Light to Receiving Your Order

Finding the right light for your home often involves several details: the shape of the shade, the installation location, its proportions alongside your furniture, and the product’s electrical specifications.

Whether you are comparing bedroom ceiling lights, choosing a pendant for your dining table, or looking for a bedside wall sconce, you can contact us by email or phone. If a detail is not clearly explained on the product page, please ask us before placing your order.

Product & Shopping Questions

To learn more about a particular fixture, please provide its product name or page link and explain what you would like to confirm. Questions may include:

• Fixture dimensions, appearance, color, and included accessories.

• The listed voltage, light source, bulb base, or control method.

• Mounting method and installation requirements.

• How product images correspond to available styles or color options.

For installation compatibility questions, please also describe the intended location and relevant conditions. Electrical wiring, mounting support, and on-site installation conditions should be assessed by an appropriately qualified professional.

Order & Shipping Support

When asking about an order, delivery progress, or a shipping issue, please include:

• Your order number

• The name and email address used at checkout

• A description of the assistance you need

• Your tracking number or relevant screenshots, if available

If tracking has not updated for an extended period, your package appears to be lost, or tracking shows delivery but you have not received it, please contact us so we can investigate and assist.

Please also contact us as soon as possible if you need to change order details or request a cancellation. Our support team will review the order’s current processing status and applicable policies to determine whether changes can be made.

Product Issues & After-Sales Support

If your fixture arrives damaged, has missing parts, is incorrect, or differs materially from its description, please retain the product, accessories, and packaging. Send us your order number, a description of the issue, and photos or videos that clearly show the problem so we can review it.

If you suspect an electrical fault, stop using the fixture. Do not power it on solely to record a video or attempt to disassemble it yourself. We will help arrange an appropriate solution based on the circumstances and our Return & Refund Policy.

Before returning an item, please contact customer support to confirm the correct return address and instructions. Do not use the business address listed above as a return address unless our support team has specifically confirmed it.

Service Hours & Messages

Our support team handles inquiries during the service hours listed above. You may also email us outside those hours with your order information and a description of your question for follow-up during service hours.

To keep information about the same issue together, please reply to the original email thread when providing additional details or updates.