A fixture’s size, shape, and color can affect how it fits into your room. If your purchase is not suitable, or you encounter damage, missing parts, or another issue, 𝙇𝙠𝙚𝘽𝙧𝙞𝙯𝙤™ will assist in accordance with this policy.

This policy distinguishes preference-based returns from product or fulfillment issues. Costs arising from issues for which we are responsible will not be passed on to customers.

1. Return Request Window

For eligible preference-based returns, please contact us within 30 calendar days after receiving the product.

If independent items in an order arrive separately, the return window for each item starts on its actual delivery date. If essential components of a single product arrive in separate packages, the window starts when the final package containing those components is delivered.

You must submit your request within the return window; the returned package does not need to reach us within those 30 days. A delay in our response will not reduce your opportunity to return an item after submitting a timely request.

This window does not limit any rights or remedies available under applicable law for defective goods, products that differ from their description, or other statutory claims.

2. Eligibility for Preference-Based Returns

For returns due to a change of mind, an unsuitable style, or an incorrectly selected size or model where the description was accurate, the product should meet these conditions:

• It has only been reasonably unpacked and inspected to assess its appearance, dimensions, and included accessories.

• It has not been installed or used and has no significant wear, stains, or customer-caused damage.

• Wires have not been cut or altered, and electrical components have not been drilled, modified, or disassembled without authorization.

• Included accessories, instructions, and original labels are complete.

• Original packaging and protective materials are retained, or replacement packaging provides equivalent protection during transit.

Reasonable unpacking alone does not automatically make an item ineligible for return.

Products that have been installed, used, or damaged through customer handling generally do not qualify for our voluntary preference-based return policy. Where applicable law provides otherwise, those legal requirements will apply.

These conditions will not be used to automatically reject claims involving damage on arrival, product defects, incorrect items, or material differences from the description.

3. How to Submit a Request

Email service@lkebrizo.com and include:

• Your order number.

• The name and email address used at checkout.

• The product name and quantity you wish to return.

• Your reason for returning the item or a description of the issue.

• Relevant photos or videos, where applicable.

You do not need to prove that an item is faulty to request a preference-based return. Photos primarily help confirm the product, accessories, and current condition.

For damage or fault claims, please explain if you cannot provide a particular piece of information. Not having a complete unboxing video will not automatically result in your request being rejected.

If you suspect an electrical fault, stop using the product. Do not power it on solely to record a video or attempt to disassemble it yourself.

4. Return Location & Dispatch Deadline

Returns are sent to our return warehouse in China and may involve international shipping costs. Please consider the cost of shipping from your location to China before purchasing.

After reviewing your request, customer support will provide the specific return address, recipient details, and instructions. Do not send returns to the business address displayed on our website unless our support team has specifically confirmed it.

Please normally dispatch the return within 14 calendar days after receiving complete return instructions. If you cannot meet this deadline, contact us before it expires. Where applicable law provides otherwise, its requirements will apply.

Our request review and address confirmation procedures must not prevent you from exercising a return or withdrawal right within the period provided by law.

5. Costs for Preference-Based Returns

For preference-based returns where the product is not faulty and was accurately described:

• The customer is responsible for return shipping costs.

• Original shipping charges already incurred are generally nonrefundable. Where applicable law requires reimbursement of standard delivery charges, we will comply.

• We do not charge additional restocking, relisting, or return administration fees.

• If you choose to have us arrange paid return shipping, we will explain the cost and obtain your agreement first. We will not deduct an undisclosed charge.

Refunds are based on the amount actually paid for the returned products, taking into account the allocation of any order discounts. We will not deduct costs that were not incurred or clearly explained.

6. Damage, Missing Parts, Incorrect Items & Defects

If your product arrives damaged or defective, has missing parts, is incorrect, or differs materially from its description, please contact us promptly.

After reviewing the issue, we will provide an appropriate solution, such as replacement parts, a replacement product, repair, a refund, or a return, taking into account the problem, your applicable rights, and your reasonable preferences.

We will cover necessary return shipping or replacement shipment costs arising from issues for which we are responsible. You will not be required to pay those costs.

If you need to arrange shipping first and seek reimbursement, we must agree with you in advance on the shipping method, cost, and reimbursement arrangements to avoid unapproved expenses.

Please do not independently ship back broken items, products presenting a possible electrical hazard, or items subject to carrier restrictions. We will provide instructions appropriate to the situation first.

7. Return Packaging & Shipping Records

Before returning a fixture, secure the shade, decorative components, and other fragile accessories to prevent them from striking one another inside the package. Use the original protective materials or alternatives offering equivalent protection.

We recommend using a trackable shipping service and keeping your shipping receipt, tracking number, and packaging photos to help resolve any transit issues.

If a return is damaged or lost in transit, we will consider the shipping records, packaging, and cause of the issue when assisting. A shipping problem alone will not automatically make you responsible for the entire loss.

8. Return Inspection & Refund Processing

For products that must be returned, we normally complete the inspection and process eligible refunds within 5–10 business days after receiving the return.

If the inspection identifies a specific issue affecting the refund, we will explain the reason and provide relevant supporting information. We will not deduct an amount without explanation.

Approved refunds will be issued to the original payment method, and a refund notification will be sent to the email address used at checkout. Your bank or payment provider may need additional time to post the funds.

Where a product does not need to be returned, refunds are normally processed within 5–10 business days after the refund arrangement is agreed upon.

If applicable law requires an earlier refund, reimbursement of other eligible charges, or processing upon proof of return shipment, we will follow those requirements.

9. Canceling Unshipped Orders

You may request cancellation of an order that we verify has not yet shipped. Once cancellation is confirmed, we will refund the amount paid for the canceled portion without charging a cancellation fee.

If an entire unshipped order is canceled, any corresponding shipping charges that have not been incurred will also be refunded.

Cancellation refunds are normally processed within 5–10 business days after cancellation is confirmed. Where applicable law requires faster processing, we will comply.

We cannot guarantee interception of an order already handed to the carrier. If shipment cannot be stopped, you may request an eligible return under this policy.

10. Exchanges & Partial Returns

If you would like a different style or color, please contact customer support first. Based on the product’s condition, inventory, and shipping arrangements, we will confirm whether a direct exchange is possible or whether you should return the item for a refund and place a new order.

If you return only part of an order, the refund will be calculated using the amount actually paid for that portion. We will explain any adjustments involving discounts, product prices, or charges.

Products sold as a complete set whose components cannot be used independently generally need to be returned as a complete set for a preference-based return. For an individual missing or damaged component, we will first assess replacement parts or another reasonable solution.

11. If Your Refund Has Not Arrived

If you have received a refund processing notification but the funds have not appeared in your account, first check the status with your bank or payment provider.

If the funds have not arrived after the timeframe stated in the notification or by your payment provider, reply to your existing support email thread with your order number and refund notification details so we can investigate further.

You do not need to resend your full card number, security code, or account password.

12. Statutory Consumer Rights

Our 30-day preference-based return policy does not replace or shorten any withdrawal rights, statutory product guarantees, or other consumer rights available under applicable law.

Where applicable law provides more favorable protection concerning return conditions, costs, refund deadlines, or remedies, those legal requirements will apply.

We will not make a refund you are entitled to conditional on removing an honest review, giving up your right to complain, or accepting store credit instead.