At 𝙇𝙠𝙚𝘽𝙧𝙞𝙯𝙤™, we want every step, from choosing a fixture to completing your payment, to be clear and straightforward. This page explains payment options, order totals, payment issues, and the handling of sensitive payment information.

1. Available Payment Methods

Please complete your payment through the official checkout at lkebrizo.com. Available payment methods are those displayed at checkout.

Some options may vary depending on your billing address, location, device, or payment provider’s restrictions. If a payment method is not displayed, please choose another available option.

2. Prices, Currency & Order Totals

Before paying, review the product price, quantity, selected options, and the currency, shipping charges, applicable taxes, and discounts shown at checkout.

The individual price displayed on a product page does not necessarily represent the final order total. Please review the itemized charges and total amount due at checkout before submitting payment.

If import duties or related charges are payable separately by the recipient, please also review the relevant information in our Shipping Policy.

If the payment currency differs from your card or payment account’s billing currency, your card issuer or payment provider may convert the amount and charge additional fees. Exchange rates and related fees are determined by that institution.

3. Check Your Lighting Selection Before Paying

To help avoid order changes caused by selecting the wrong item, please confirm:

• The product name, style, color, and quantity.

• The listed dimensions, rated voltage, light source configuration, and installation requirements.

• Whether bulbs, remote controls, or other accessories are explicitly included with your selected item.

• Your shipping address, phone number, and email address for order notifications.

Please do not rely solely on lifestyle images to determine dimensions, included accessories, or electrical compatibility. If any information is unclear, we recommend contacting us before ordering.

4. Payment Status & Order Confirmation

Submitting an order does not necessarily mean payment has been completed successfully. Please check the checkout result, order status, and confirmation email to verify your payment.

An order confirmation records your purchase details; it does not mean the item has shipped. Please refer to your shipping notification and tracking information for shipment updates.

If you notice an error in your order or contact information, please contact customer support as soon as possible using the details on our Contact Us page.

5. Failed Payments, Pending Transactions & Duplicate Charges

If your payment does not go through, check your billing details, account balance or available credit, and whether your bank or payment provider requires additional verification.

If your account shows a pending transaction but the website does not confirm successful payment, check the transaction status with your payment provider before submitting another payment.

If you suspect a duplicate charge or have been charged without receiving an order confirmation, please provide:

• The name and email address used at checkout.

• Your order number, if available.

• The payment date, amount, and payment method.

• A transaction screenshot with sensitive information concealed, if available.

We will help investigate using our order records. Any confirmed duplicate payment will be refunded to the original payment method.

6. Payment Information & Data Protection

Payment information is submitted and processed through the payment provider used at checkout. Please refer to that provider’s information for details about its verification procedures, data practices, and security measures.

Do not send customer support your full card number, card security code, payment account password, or one-time verification code by ordinary email, chat, or phone. For order inquiries, you may provide your order number, transaction amount, and payment confirmation with sensitive information concealed.

For information about how we collect, use, and retain order and contact information, please review our Privacy Policy.

7. Order Changes, Cancellations & Refunds

Please contact customer support as soon as possible if you need to change or cancel an order. Whether a request can be fulfilled depends on the order’s current processing status and the applicable rules. Submitting a request does not mean the change or cancellation has been completed.

Please review our Return & Refund Policy for refund eligibility, return conditions, and refund processing timeframes. Approved refunds will be issued to the original payment method. The time it takes for funds to appear in your account may also depend on your bank or payment provider.

8. Payment Questions & Contact Channels

If you notice an unfamiliar charge, a difference between your payment record and order total, or a payment request that appears to impersonate our brand, please verify it with us using the contact details listed on our Contact Us page.

For unusual transactions involving your card or payment account, also contact your bank or payment provider promptly to check the transaction status and follow its recommended account protection steps.