From bedroom ceiling lights to dining pendants and bedside wall sconces, 𝙇𝙠𝙚𝘽𝙧𝙞𝙯𝙤™ aims to make the shipping arrangements for every order clear and easy to follow.

This policy explains order processing, delivery estimates, shipping charges, and how we handle shipping issues.

1. Order Processing Time

Orders are typically processed and dispatched within 1–3 business days after payment is confirmed.

Processing includes reviewing order details, preparing products, and arranging shipment. Processing time and transit time are calculated separately. Successful payment does not mean your package has shipped.

In this policy, business days generally mean Monday through Friday, excluding public holidays in the relevant fulfillment location or destination.

If a product is a preorder, requires additional preparation, or has a different processing timeframe, we will explain this on the product page before purchase. If an issue affects an existing order’s dispatch, we will contact you with an updated estimate and available options.

2. Shipping Destinations & Origin

We offer international shipping. Available countries, regions, and addresses are those supported at checkout.

Orders ship from China. The use of English or US dollar pricing on our website does not indicate shipment from a local US warehouse.

If a carrier cannot serve an address, or shipping restrictions prevent us from fulfilling an order, we will contact you. Orders that cannot be delivered will be canceled and refunded.

3. Estimated Transit Time

Standard shipping typically takes 5–15 business days after dispatch.

Including order processing, the estimated time from payment confirmation to delivery is approximately 6–18 business days under normal conditions.

These timeframes are estimates, not guaranteed delivery dates. Actual transit times may be affected by the destination, customs clearance, public holidays, weather, carrier capacity, or delivery arrangements for remote areas.

If a destination or product has a substantially different delivery estimate, we will disclose the applicable arrangements before purchase. If you need a fixture by a specific date, please contact us first rather than relying solely on estimated delivery times when scheduling installation, renovation work, or an event.

4. Shipping Charges & Delivery Services

Shipping charges are calculated and displayed at checkout. Costs may vary based on the delivery address, product quantity, package dimensions, weight, and available shipping methods.

Please review the order details and total amount due before paying. Any shipping promotion is subject to the conditions clearly displayed at the time of purchase.

We will not charge additional, undisclosed shipping fees after payment without your agreement. If the original delivery arrangement cannot be fulfilled, we will discuss the available options with you first.

Unless expressly included on the product page or in your order, delivery does not include electrical wiring, fixture installation, removal of existing fixtures, or installation materials.

5. Tracking & Split Shipments

Once your order ships, we will send a shipping notification and tracking information to the email address provided at checkout.

After a tracking number is created, the carrier may need some time to complete the first scan. Receiving a shipping notification without an immediate tracking update does not necessarily indicate a problem.

If an order is shipped in multiple packages, we will provide the relevant shipping information. Packages may arrive on different dates. Please check the shipping notifications to confirm the products and number of packages expected.

We will not charge extra shipping fees solely because we choose to split your order into multiple shipments unless those charges were disclosed in advance or separately agreed to.

6. Shipping Addresses & Order Changes

Before paying, please check the recipient’s name, complete address, postal code, phone number, and email address.

If you need to correct an address, contact customer support as soon as possible. We will check whether a change is possible based on the order’s processing status and the carrier’s requirements. Submitting a request does not mean the change has been completed.

If delivery fails because an address is incorrect or incomplete, or the recipient cannot be reached, we will help review available redelivery or return options. If additional costs apply, we will explain the reason and amount and obtain your confirmation before making arrangements.

7. Import Duties & Related Taxes

Unless checkout explicitly states that they are included, the recipient is responsible for import duties, import taxes, and related customs clearance charges imposed at the destination.

These charges are determined by the relevant destination authorities and are separate from the shipping charges collected at checkout. Please review any applicable local import requirements before purchasing.

If the recipient’s assistance is needed for customs clearance, the carrier or relevant authority may request necessary information. Verify any unusual or unrecognized payment request through the carrier’s official channels before paying.

If customs issues delay, return, or prevent delivery of your package, please contact us so we can assist based on the circumstances.

8. Delays, Suspected Loss & Missing Deliveries

Please contact customer support with your order number and tracking number if:

• Tracking has not updated for an extended period.

• The package is significantly overdue.

• The carrier reports a delivery exception, return, or suspected loss.

• Tracking shows delivery, but you have not received the package.

We will help investigate using carrier records, the shipping address, and available delivery information. We will not automatically reject your report solely because tracking shows “Delivered.”

If an investigation confirms that a package is lost, cannot be delivered, or involves a fulfillment issue for which we are responsible, we will provide an appropriate solution, such as a replacement shipment or refund. We will not transfer all shipping risk to you simply because a package has been handed to the carrier.

If an order has not shipped and cannot be fulfilled within the original timeframe, we will notify you of the revised estimate and offer the option to continue waiting or cancel the unshipped items for a refund.

9. Shipping Damage, Incorrect Items & Missing Parts

Shades, decorative components, and fixture connections may be affected by impacts during transit. After delivery, inspect the outer packaging, product, and included accessories when it is safe to do so.

If you discover damage, an incorrect item, or missing parts, retain the available packaging and provide:

• Your order number and product name.

• Clear photos of the outer packaging, shipping label, and damaged areas.

• A description of any missing or incorrect items.

• A video that helps explain the issue, where relevant.

These materials help us review the issue. If you cannot provide a particular item, please explain the circumstances so we can consider other available information. Not having a complete unboxing video will not automatically result in your claim being rejected.

If you suspect an electrical fault, stop using the fixture. Do not power it on to record evidence or attempt to disassemble it yourself.

For confirmed damage on arrival, product defects, incorrect items, or missing parts, we will provide an appropriate solution, such as sending replacement parts, replacing the item, issuing a refund, or arranging a return. You will not be charged additional resolution costs arising from the issue.

10. Shipping Support & Returns

For shipping assistance, email service@lkebrizo.com with your order number and a description of the issue.

Please review our Return & Refund Policy for return eligibility, request deadlines, return costs, and refund processing timeframes. Confirm the return address and instructions before sending anything back. Do not use the business address displayed on our website as a return address without confirmation.

This policy does not limit any consumer rights available under applicable law.